*Orders placed through AliandAriel.com [on our main website for Custom Apparel] have a separate Shipping + Return policy.
Please see below for our Shipping + Return policy for orders purchased through Shell Shack
Contact [firstname.lastname@example.org] with any questions. We’re happy to help!
For questions regarding an existing order, please include your confirmation receipt along with your email.
Shell Shack Returns
Return or exchange any unworn, unwashed, or defective merchandise within 14 calendar days of the order shipment date. Original tags must be attached. After 14 days, your order is no longer eligible for refund or exchange.
Your Receipt and/or Proof of Purchase is required to complete a return or exchange.
This policy applies to Shell Shack purchases only. Our policy for custom made-to-order items purchased from aliandariel.com can be viewed [here].
Please note: Ali & Ariel is not responsible for any returns that are lost or stolen while in transit.
We will email you once your return has been processed & approved. Approved refunds will receive credit applied to the original method of payment within 5-10 business days. Used merchandise will not be approved for refund.
Shipping costs are non-refundable. You are responsible for return shipping costs. Please use a trackable and insured shipping method (such as FedEx or UPS) for returns. Ali & Ariel is not responsible for any returns that are lost or stolen while in transit.
Defective items that are unworn and unwashed may be exchanged within 14 days of order shipment. Please email us for exchanges: email@example.com
Sale items are not eligible for refunds. If you receive a damaged Sale item, please email us: firstname.lastname@example.org
Late or Missing Refunds (if applicable)
Please allow up to 5-10 business days for your refund to post. Alternately, you may contact your card provider or contact us directly: email@example.com
Shipping Address for Returns:
Ali & Ariel
That's it! Please contact us [firstname.lastname@example.org] with any questions. Thank you for shopping with us!